Is your product guaranteed?

We offer an exclusive 14-day satisfaction guarantee from the date of your purchase. Your complete satisfaction is our ultimate commitment. If, for any reason, you are not satisfied with your purchase, simply return the product to us, and we will refund you in full.

What does the package contain?

Each of our products is carefully packed by our team to preserve its quality. Your purchase includes the product itself as well as its packaging. Moreover, we offer free shipping for purchases over 50 euros.

What are the delivery steps?

The steps include order confirmation, package preparation, shipping, and finally successful delivery. We guarantee a magical unboxing experience, followed by exciting anticipation until you receive your products.

Is there tracking for the order?

We will keep you informed at each step of the delivery process by email, for an optimal tracking experience.

What are the delivery times for our product?

We ensure to process your order within a timeframe of 5 to 10 days and deliver within a similar timeframe.

Privacy and Personal Data Protection Policy

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website pgeneric.fr (the “Site”) and use our services.

By using the Site, you agree to this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.

Collection of Personal Data

We may collect personal data about you when you interact with the Site. The types of personal data we may collect include, but are not limited to:

Name
E-mail address
Address
Phone number
Payment information
User account information
Order information
Communication preferences

Use of Personal Data

We may use your personal data for the following purposes:

To process your orders and provide you with our products and services.
To respond to your requests, questions or comments.
To personalize your experience on the Site.
To notify you of updates, special offers and promotions.
To provide you with customer support.
To analyze and improve our services.

Disclosure of Personal Data

We do not sell, trade, or transfer your personal information to unaffiliated third parties, except as follows:

To third party service providers who help us operate the Site and provide our services.
To comply with legal obligations, protect our rights, your safety or the safety of others.

Security of Personal Data

We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Cookies

We use cookies on the Site to collect information and improve your experience. You can disable cookies in your browser settings if you wish.

Your rights

You have the right to access, correct, update or delete your personal data. You can exercise these rights by contacting us here . We will respond to your request within a reasonable time.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the last update.

Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us here .