Is your product guaranteed?

We offer an exclusive 14-day satisfaction guarantee from the date of your purchase. Your complete satisfaction is our ultimate commitment. If, for any reason, you are not satisfied with your purchase, simply return the product to us, and we will refund you in full.

What does the package contain?

Each of our products is carefully packed by our team to preserve its quality. Your purchase includes the product itself as well as its packaging. Moreover, we offer free shipping for purchases over 50 euros.

What are the delivery steps?

The steps include order confirmation, package preparation, shipping, and finally successful delivery. We guarantee a magical unboxing experience, followed by exciting anticipation until you receive your products.

Is there tracking for the order?

We will keep you informed at each step of the delivery process by email, for an optimal tracking experience.

What are the delivery times for our product?

We ensure to process your order within a timeframe of 5 to 10 days and deliver within a similar timeframe.

General Terms and Conditions of Sale

For any contact: PGeneric.fr

Seller offers on the “Site” ( PGeneric.fr ) the sale of products (hereinafter the “Products”) to Internet users browsing the Site (referred to as “Customers”).

The Customer is understood as a natural person of full age or at least having the legal capacity to contract and who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal or liberal activity.

All orders on the Site are subject to these general conditions of sale. These are subject to modifications and updates. The conditions applicable to the order of a product by a customer are those in force on the day of the order. These general conditions of sale are subject to French law.

PRODUCTS

The products offered for sale by the seller are those appearing on the Site PGeneric.fr , on the day of consultation of the site by the Customer.

The products are available for sale while stocks last.

The products offered for sale are described with the greatest possible accuracy. However, if errors or omissions were to occur in this presentation, the seller cannot be held liable.

The photographs and texts illustrating the products are only indicative and have no contractual value.

PRICE

Prices are presented in Euros All Taxes Included (TTC) excluding delivery costs, the latter will be indicated when confirming the order.

The seller reserves the right to modify its prices at any time. The products will be invoiced based on the prices in effect at the time the order is placed.

The seller cannot be bound by the display of an incorrect price, whatever the reason (computer bug, manual error, technical error). In this case, The seller will inform the Customer as soon as possible and the ordered item will be canceled.

In the case of shipping outside the European Union, taxes may be charged upon receipt of your package. These taxes, which depend on the country, remain the responsibility of the Customer. The seller cannot inform him of the exact amount.

ORDER

When the Customer has selected the Products and placed them in his basket, he must click on the basket and check that the content of his order is correct. If the Customer has not yet done so, he will be asked to identify himself or register. After identification on the Site and validation of the basket (quantity, references of the selected Products, address and identification on the Site), an automatically completed online form summarizing the prices, applicable taxes and delivery costs is displayed. the attention of the Customer. The Customer is invited to carefully check the content of his order (including the quantity and references of the Products ordered, the billing address, the means of payment and the price) before clicking on the first “Validation” button. The Customer can then proceed to pay for the Products by following the instructions on the Site for secure payment and provide all the information necessary for invoicing and delivery of the Products. Concerning Products for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all information necessary for the proper processing of the order.

Any order constitutes express and irrevocable acceptance of the prices and descriptions of the products available for sale. The user declares to have read and accepted these conditions of sale before placing their order. Validation of the order constitutes acceptance of the general conditions of sale.

PAYMENT

The Customer who has placed an order will have the possibility of requesting his invoice on the site in order to access his order history.

The seller reserves the right to suspend all order management and delivery in the event of non-payment.

The seller retains full ownership of the products sold until full collection of all sums owed by the customer in connection with his order, fees and taxes included.

DELIVERY, SHIPPING COSTS

Packages are generally shipped within 48 hours after receipt of payment, but may vary within 5 to 10 days and deliver within a similar period , unless specified on the site in the event of exceptional closure where deliveries will be deferred. The standard shipping method is “Colissimo” from La Poste. Customs fees and taxes of all kinds which do not appear in the total price and which are the responsibility of the buyer, may be requested.

Any errors in information transmitted by the Customer when placing the order (e.g. recipient details) cannot under any circumstances be the responsibility of the seller in the event of non-delivery of the goods.

In the event of a failure attributable to the carrier (e.g. damage noted on the package), the customer is required to express reservations and submit a complaint to the post office within 2 days of receipt of the order. Shipping costs include packaging, handling and postage.

If the Customer has placed several orders on the same day, The seller would be obliged to charge shipping costs for each order. This is why the Customer is advised to inform The seller wishes to group his orders into one as soon as possible to benefit from a single amount of shipping costs.

RETURNS AND REFUNDS

The seller does not carry out standard exchanges. From the date of purchase of their order, the Customer has 14 days to return their item(s). After this period, the products delivered will be deemed to be compliant and accepted by the Customer. Since then, The seller reserves the right to refuse returns and refunds. For any complaints, the Customer is invited to contact the company The seller by going to the “Contact” page of the site PGeneric.fr .

Any return of merchandise requires the prior agreement of the seller . In the absence of a return agreement, the goods will be returned to the Customer, at their expense. The item that the Customer wishes to return must be returned in its original packaging, must not have been worn or used and must be accompanied by an explanatory letter mentioning the order number, as well as the Customer's full contact details for reimbursement. . The customer must send their item(s) to the following address (the amount of return shipping costs remains the responsibility of the Customer)

Upon receipt, a quality check will be carried out on the merchandise received. No item used or damaged by the customer will be eligible for any refund. Reimbursement of sums paid is made within a maximum period of 14 days, excluding shipping costs and any taxes linked to this return.

The costs and risks of the return are always the responsibility of the Customer.

FORCE MAJEURE

The liability of one or the other party cannot be sought if the execution of the contract is delayed or prevented due to a case of force majeure or a fortuitous event, due to the other party or of a third party or external causes such as social conflicts, intervention by civil or military authorities, natural disasters, fires, water damage, interruption of the telecommunications network or the electricity network.

DURATION

These general conditions of sale are deemed accepted by the Customer at the time of validation of the order and apply for the entire necessary period until the extinction of the guarantees for the Products provided for herein.

DISPUTES

These general conditions of sale are subject to French legislation. In the event of a dispute, the parties undertake, before any legal action, to seek an amicable solution. If no agreement is reached, only the Paris Commercial Court has jurisdiction.

INTELLECTUAL PROPERTY

All elements of the Site PGeneric.fr , visual and audio, are protected by copyright. They are the exclusive property of the seller .

Our products are designed to offer exceptional quality and style similar to PGeneric, while remaining affordable. We want to provide full transparency to our customers and inform you that our products are not affiliated with PGeneric. If you are looking for authentic brand products, please refer directly to PGeneric official stores.

We pride ourselves on providing you with quality alternatives that capture the aesthetic and functionality you love, while staying within your budget.

Please do not hesitate to contact us if you have any questions. We are here to give you the best shopping experience possible.

COUNTERFEIT

In accordance with the laws in force, the Customer is prohibited, under penalty of prosecution, from reproducing in whole or in part the models and images he has seen, in which case he would be guilty of the offense of counterfeiting.

RESPONSIBILITY

The seller, in the online sales process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other involuntary problems.