FAQ - Frequently Asked Questions

Does your product come with a warranty?

We offer you an exclusive 14-day satisfaction guarantee from the date of your purchase. Your complete satisfaction is our ultimate commitment. If for any reason you are not satisfied with your purchase, simply return the product to us, and we will issue you a full refund.

What does the package contain?

Each of our products is carefully packaged by our team to preserve its quality. Your purchase includes the product itself as well as its packaging. In addition, we offer delivery from 50 euros of purchase.

What are the delivery stages?

1. Order confirmation

   As soon as you place your order, it is confirmed, marking the start of your exceptional adventure with us.

2. Package Preparation

   Your products are meticulously prepared, ensuring a magical unboxing experience.

3. Shipping

   Your package is then shipped to your address, creating an exciting anticipation as we get closer to receiving your products.

4. Successful Delivery

   When your package arrives at its destination, an explosion of joy fills you as you hold your product in your hands.

Is there tracking?

We will keep you informed every step of the delivery process via email, for the best tracking experience.

What are the delivery times for our product? 

We aim to process your order within 5-10 days and deliver to you within a similar time frame.